Customer Care
CONTACT
Nick or Nancy at unamaeschicago@gmail.com or (773) 276-7002.
FORMS OF PAYMENT
Visa, MasterCard, American Express, Discover, Pay Pal, Google Checkout
SALES TAX
6.25% sales tax is charged on orders shipped within Illinois.
BUYING GIFT CARDS
If you are interested in purchasing a gift card please email unamaeschicago@gmail.com.
CHANGES
If you need to change your order please email unamaeschicago@gmail.com as soon as possible. We are happy to make any changes before your order has been shipped.
SHIPPING
Standard rates apply. Any domestic order over $75 is free.
INTERNATIONAL SHIPPING
We ship internationally to nearly anywhere USPS services. Rates are $35 standard for international shipping.
TRACKING NUMBERS
Once your item has been shipped you will receive an email containing the tracking number for your shipment.
RETURNS
Una Mae’s Chicago will gladly accept returns for items within 14 days of order delivery. The goods must be free from wear, stains, odor or any condition that would prevent them from being sold as new. Returned items must have their original tags attached and must be accompanied with a copy of the receipt. Items sold for a discount of 30% off or greater are considered “as is” and are not eligible for return. To send back goods, please email unamaeschicago@gmail.com for a return authorization number. Only clothing items are eligible for returns. Personal care items, candles and incense are not eligible for returns.
At this time we are happy to offer free returns on clothing items only placed through our web store. Please contact us at unamaeschicago@gmail.com for a return label. If all conditions are met, the original form of payment will be credited; if not, all items will be shipped back to the customer with an explanation.
RETURN ITEMS TO:
Una Mae’s Chicago
1528 N. Milwaukee Ave.
Chicago, IL 60622
Phone: (773) 276-7002